Terms of Service

1. Acceptance of Terms

By creating an account, signing in, purchasing a plan, uploading content, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

2. Eligibility and accounts

You must be at least 13 years old (or older if your country requires it) to use the Service. Keep your account information accurate and up to date.

You are responsible for activity under your account and for keeping your login details private. Contact support@simplescribe.com if you think someone else accessed your account. We may suspend or close accounts that appear compromised, abusive, or in violation of these Terms.

We may offer limited guest use with shorter retention (about 1 day(s)) and extra security checks. Guest use is still covered by these Terms.

3. The Service

Simple Scribe helps you turn audio and video into text and related results, such as transcripts, timing, speaker labels, chapters, translations, optional dubbed audio, chat about your transcript, a personal library subject to your plan, and exports.

Features, limits, pricing, supported file types and sources, and processing times may change. We may update, pause, or stop features with reasonable notice when practical. Trial or early features may be incomplete and are provided as-is.

The Service relies on third-party providers. Their outages, limits, or policy decisions may affect availability or quality.

4. Plans, payments, and renewals

We offer free and paid plans with different limits on usage, storage, retention, and features. What is shown in the product and on our pricing page controls if it differs from marketing copy.

Paid plans are billed through Stripe. By subscribing, you authorize charges for the selected plan and billing period (monthly or annual), applicable taxes, and automatic renewals at the then-current price for that plan and interval until you cancel.

Auto-renewal. Paid plans renew automatically at the end of each billing period unless you cancel before the next billing date. The charge amount and interval are shown at checkout and in Settings → Billing. You can cancel anytime in Settings → Billing (which stops future renewals; you keep access until the end of the paid period), or by emailing support@simplescribe.com. Fees already paid are generally not refundable unless the law requires otherwise or we say otherwise in writing.

We will give advance notice of material price or renewal-term changes as required by law. If payment fails, we may retry, then limit access, change your plan, or delete content according to your plan’s retention rules.

Unused allowances usually do not carry over unless we say they do. We may measure usage in a fair, commercially reasonable way.

5. Your content and license to us

“Customer Content” means the media, text, prompts, and results you submit to or create with the Service for your use.

Between you and us, you keep ownership of Customer Content to the extent the law allows. We do not promise that AI-generated results are copyrightable or exclusively yours against third parties.

License to operate the Service. You give us a worldwide, non-exclusive, royalty-free license to host, store, process, and display Customer Content only as needed to provide, secure, maintain, and improve the Service for you, including through our service providers.

We do not claim ownership of your Customer Content and do not use it to train our own general AI models. How providers help process content is described in the Privacy Policy.

You confirm that you have all rights and permissions needed to submit Customer Content (including rights in music, likenesses, voices, and confidential information of others) and that doing so does not break the law or violate someone else’s rights.

6. AI features and output disclaimer

The Service is not legal, medical, financial, or other professional advice. Do not use results as a substitute for qualified human review when accuracy matters.

Accuracy depends on recording quality, language, accents, overlapping speech, and other factors. Timing and speaker labels may be imperfect.

Voice-matched dubbing. If you use this feature, speaker audio may be used to create speech that sounds similar to voices in your media. You must have permission to do that, and you must not use it to impersonate others without consent, commit fraud, or violate someone’s rights.

7. Acceptable use

You agree not to, and not to allow others to:

• Break the law or violate others’ rights (including copyright, privacy, and consent to record).

• Upload or process illegal or prohibited content, including child sexual abuse material and non-consensual intimate imagery.

• Use the Service to harass, defraud, scam, or phish.

• Interfere with or try to circumvent the Service’s security, limits, or billing.

• Present AI results as human-verified when disclosure is required, or use voice matching to deceive.

• Resell access to the Service without our written permission, except as needed for work you create yourself for your own or your clients’ use.

• Upload malware or try to attack systems.

• Create multiple accounts or abuse guest access to evade limits.

We may remove content, limit features, suspend, or terminate access for suspected violations, legal risk, unpaid fees, or provider restrictions.

8. Imported media from other platforms

If you import media from another platform (such as YouTube), you may only import content you have the right to process. That platform’s terms and privacy policy also apply to its content. We are not affiliated with those platforms. Imports may fail if the media is private, restricted, removed, or otherwise unavailable.

9. Our intellectual property

The Service—including our software, design, branding, and documentation—belongs to us and our licensors. These Terms give you only the right to use the Service as allowed here. You may not copy or create derivative works of our software or brand assets except as the law allows.

If you send us feedback, we may use it freely without owing you anything.

10. Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to our Designated Agent as described on our DMCA / Copyright Policy page (email dmca@simplescribe.com). That page lists the information required under the DMCA, our mailing address, and how counter-notices work.

We may remove or disable access to material claimed to infringe and, in appropriate cases, terminate accounts of repeat infringers. U.S. users may have counter-notice rights under the DMCA.

11. Privacy

How we handle personal information is explained in the Privacy Policy. Questions: privacy@simplescribe.com.

12. Third-party services

Payments, sign-in, email, hosting, security, and AI processing may be provided by third parties. Their terms may also apply. We are not responsible for third-party outages, policy decisions, or changes outside our reasonable control.

13. Disclaimers

We do not promise the Service will meet your needs, or that results will be suitable for court, broadcast, medical, accessibility certification, or other high-stakes use.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID US.

Some places do not allow certain limits. In those cases, our liability is limited as much as the law allows. Nothing here excludes liability that cannot be excluded by law.

15. Indemnification

You will defend and hold Simple Scribe and its people harmless from claims, damages, and costs (including reasonable attorneys’ fees) arising from: (a) Customer Content; (b) your use of the Service; (c) your breach of these Terms or the law; (d) alleged violation of others’ rights; or (e) your use of voice-matched dubbing.

16. Suspension, termination, and deletion

You may stop using the Service anytime and cancel paid plans as described above. We may suspend or end access for Terms violations, legal risk, non-payment, security concerns, or long inactivity.

When access ends, we may delete Customer Content according to your plan and the Privacy Policy. Free-plan content may be removed after about 30 days; Pro after about 90 days; Plus/Business content is kept until you delete the content or close your account, subject to storage and account status. Export anything you need before canceling or deleting.

Sections that should naturally continue (including ownership, disclaimers, limits on liability, indemnity, and dispute terms) survive termination.

17. Export controls and sanctions

You may not use the Service if you are in a sanctioned jurisdiction or on a prohibited-party list under applicable law. You confirm you are not, and that you will not use the Service for prohibited purposes.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.

Except where prohibited, please contact legal@simplescribe.com first to try to resolve a dispute informally. If it is not resolved within thirty (30) days, either party may bring claims in the state or federal courts in Delaware, unless consumer law requires another venue.

Class action waiver. To the extent allowed by law, disputes must be brought individually, not as part of a class or representative action.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms with a revised “Last updated” date and may give extra notice for material changes. If you keep using the Service after changes take effect, you agree to the updated Terms, except where extra consent is required. If you disagree, stop using the Service and cancel any subscription.

20. Miscellaneous

These Terms are the full agreement between you and us about the Service. If one part is unenforceable, the rest still applies. Our failure to enforce a part is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or asset sale. Notices may be sent by email, in the product, or by posting on the Service.

Contact: support@simplescribe.com (support); legal@simplescribe.com (legal). Mailing address: 1 E Erie St Suite 525, Chicago, IL 60611.